About the Role
The Guest Experience Team Leader is in charge of a specific section of the registration hall or a dedicated service point, like the Information Desk or Accessibility Services desk. They lead a small team of frontline volunteers, providing constant guidance, answering procedural questions, and ensuring their crew delivers friendly and efficient service throughout their shift.
Requirements
Key Responsibilities
Lead and motivate a small team of volunteers at a bank of registration stations or a specific service desk.
Provide ongoing training and support to team members on registration software and policies.
Handle moderately complex attendee questions before they need to be escalated to a Supervisor.
Manage the supplies for their station, such as badge stock, lanyards, and printer toner.
Act as a role model for excellent customer service and a positive attitude.
Required Skills & Qualifications
Leadership Potential: A clear ability to guide and support peers.
Problem-Solver: Can quickly find answers to common questions and resolve minor issues.
Patience & Empathy: The ability to remain calm and understanding when dealing with stressed attendees.
Attention to Detail: Ensures their team follows all procedures correctly.
Beneficial Skills
Experience as a senior cashier, lead host, or customer service representative.
Training or coaching experience.
About the Company
Furever Pawradise is a Toronto-based, non-profit organization dedicated to celebrating and empowering the vibrant anthropomorphic arts (furry) community. Our core mission is to create a premier annual event that provides a dedicated platform for artists to showcase their creativity, for community members to forge lasting connections, and for all of us to channel our collective passion into philanthropic good for local charities.
Our organization is built on a foundation of six core values: Creativity & Expression, Community & Inclusivity, Empowerment, Generosity & Impact, Integrity & Trust, and Joy & Celebration. Joining the Furever Pawradise team means becoming part of a passionate, collaborative, and dedicated group of people who believe in the power of community and creativity.